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Level 2

An Intermediate Apprenticeship is a job with an accompanying skills development programme. It allows you to gain technical knowledge and real practical experience while being paid to do so. Along with functional and personal skills that are needed for your immediate job and future career you will learn through a mix of project based learning in the workplace, formal off the job training, and the opportunity to practice and embed new skills in a real work context.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Develop your knowledge of digital marketing with this online course.

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UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

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This nationally recognised one-day course from the Institute of Sustainability and Environmental Professionals (ISEP) offers a practical introduction to environmental sustainability, designed to help you make a positive change within your organisation.

Ideal for anyone starting out or moving into environmental or sustainability-focused roles, no prior knowledge is needed. It's also perfect for professionals in any role, including marketing, finance, HR or operations, who want to apply sustainability in their day-to-day work.

You'll learn about the key environmental and economic risks and opportunities linked to sustainability, understand relevant laws and compliance duties, recognise how your organisation affects the environment and discover practical ways to improve its environmental performance.

Taught by a qualified expert, this ISEP-accredited course leads to an internationally recognised certificate.

Whether you're looking to enhance green skills, environmental, social and governance knowledge or support career development, this is the perfect first step.

This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.

To learn more about this course and book your place, click the following link to Eventbrite.

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University & Professional Development

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Level 2

Customer Service Practitioner Level 2 - Chatteris (NCTC)

Digital Marketing Level 2 Online

Information Advice or Guidance Level 2 Online

ISEP Environmental Sustainability Skills for the Workforce - Haverhill

Lean Organisation Management Techniques Level 2 Online

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